Return & Refund Policy

At ZYNE, we are committed to providing our customers with high-quality products and a hassle-free shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our detailed Return and Refund Policy below.

1. General Return Policy

  • Eligibility for Returns: You can initiate a return for most items within  2 days of receiving your order, provided the product is unused, unworn, and in its original packaging with all tags intact.
  • Non-Returnable Items: The following items are not eligible for returns:
    • Products purchased during clearance or final sale promotions.
    • Gift cards and store credits.
    • Items marked as non-returnable on the product page.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in the same condition as received, without signs of wear, damage, or alteration.
  • The item must include all original packaging, accessories, manuals, and any promotional gifts received with the purchase.
  • Proof of purchase (order confirmation email or invoice) must be provided.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at zyne456@gmail.com or +91 7397231861 with your order details and reason for return.
  2. Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
  3. Pack the item securely and include the RA number inside the package. Ship it to the address provided by our team.

4. Return Shipping

  • Domestic Returns: ZYNE covers the cost of return shipping for items shipped within India. We will provide a prepaid return label upon request.
  • International Returns: For orders outside India, customers are responsible for return shipping costs, including any customs duties or taxes.
  • Ensure that the return package is shipped using a trackable shipping method. ZYNE is not responsible for lost or damaged return shipments.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds typically take 7–10 business days to appear in your account after approval. Processing times may vary depending on your bank or payment provider.
  • Deductions: Original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

6. Exchanges

  • Eligibility for Exchange: Exchanges are allowed for items of the same value, subject to availability.
  • Process: Follow the same steps as outlined in the "Initiating a Return" section and specify that you wish to exchange the item. If the desired item is unavailable, you may opt for a refund or store credit.

7. Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at zyne456@gmail.com or +91 7397231861.
  • We will arrange for a replacement or refund at no additional cost to you. Please provide clear photographs of the item and its packaging for verification.

8. Refund Exceptions

  • Refunds will not be issued for items returned in a condition that violates the conditions stated in Section 2.
  • Unauthorized returns without a Return Authorization (RA) number will not be processed and may be returned to the sender at their expense.

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us:

  • 📧 Email: zyne456@gmail.com
  • 📞 Phone: +91 7397231861
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)

We value your satisfaction and aim to make your shopping experience with ZYNE as smooth and enjoyable as possible. Thank you for choosing ZYNE!